Refund policy
We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your order.
Eligibility
To qualify for a return, the item must be:
- Unworn, unused, and in its original condition.
- Returned with all original tags and packaging.
- Accompanied by the proof of purchase or order confirmation.
How to Request a Return
To initiate a return, please contact us at hausoffortis@gmail.com with your order details.
If your return is approved, we will provide the return instructions and shipping details. Returns sent without prior approval will not be accepted.
For any return-related queries, feel free to contact us at hausoffortis@gmail.com.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Returns are not accepted for:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Perishable goods
If you are unsure whether your item is eligible for return, please contact us before initiating a request.
Exchanges
We currently do not offer direct exchanges. To obtain a different item, please return the original product (subject to approval) and place a new order.
European Union Customers
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, provided the item is unused, in its original condition and packaging, with all tags and proof of purchase.
Refunds
Once your returned item is received and inspected, we will notify you of the refund status. If approved, the refund will be processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If you have not received your refund within 15 business days after approval, please contact us at hausoffortis@gmail.com